Customer Stories Manager

23andMe

Sunnyvale, California

Date Posted April 20, 2022
Industry Technology Sector
Specialty Documentary
Required Education Bachelor's Degree
Telecommute? Yes
Job Status Full-time
Salary Not Specified
Website https://www.23andme.com/careers/jobs/6055336002/

Description:

We are seeking an organized individual to effectively manage and oversee our customer testimonial process, including customer submissions, outreach and virtual video interviews. This person would collaborate with teams internally at 23andMe, as well as external agencies, to help share these meaningful customer stories widely, either with media, on 23andMe’s social channels, or through 23andMe-led marketing efforts. 

One of the critical components of this role is to ensure customers have a positive and rewarding experience as they engage with our brand, capturing their stories in virtual one-on-one interviews. This person must have the ability to conduct personal yet conversational interviews, eliciting pertinent details, and identifying powerful stories that would resonate with a broad audience. Then summarize the story in a compelling fashion and share with the internal and external teams. Customer stories are one of the most powerful ways we can demonstrate the impact of 23andMe, and this person will be leading this overall effort.  

 

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

 

Who You Are

The ideal candidate is someone who is empathetic and enjoys engaging with others, effectively drawing out the details of someone’s personal story. We’re looking for a mature individual who can communicate with warmth and professionalism, with diverse audiences. You are careful and sensitive to protecting the private information of our customers, and ensuring that they understand how their stories may be used. Experience interviewing people on camera, or auditioning or screening individuals for television is a plus. You are not afraid to roll up your sleeves to help out on projects as needed. Like us, you are mission-driven and passionate about providing consumers with more direct and affordable access to their health information. You want to contribute to something meaningful that truly impacts peoples’ lives, and you are not afraid to try to break down barriers to make it happen. 

 

What You’ll Do

 

What You’ll Bring

 

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world’s largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of disease areas, including oncology, respiratory, and cardiovascular diseases, in addition to other therapeutic areas. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.