IT Support Specialist

Pennsylvania Coalition Against Rape PCAR, Harrisburg, Pennsylvania

Date PostedJune 10, 2019
IndustryNonprofit
Job StatusFull-time
Salary41,000
Description:

 

Position Summary

The Pennsylvania Coalition Against Rape (PCAR) is seeking a full-time IT Support Specialist to manage the desktop environment, provide support and  training for software packages and supported hardware for the organization.  The position will be located in Harrisburg.

 

Essential Duties and Responsibilities:

  • Responsible for the day-to-day support of information technology infrastructure, computer systems, and end user services.
  • Perform upgrades, updates, maintenance and troubleshooting for software, hardware, and networking equipment as needed.
  • Purchase and manage approved equipment and software.
  • Maintain and configure user accounts including staff entrance and exit tasks
  • Provide technology training and orientation for new staff.
  • Provide initial and ongoing training to staff on software, supported hardware and peripheral devices as needed.
  • Responsible for installation, configuration, upgrading, updating, and trouble-shooting for approved products.
  • Manage hardware inventory and lifecycle procedures.
  • Provide support and technological assistance with special projects and events.

 

Qualifications:

Two to three years related experience and/or training; or equivalent combination of education and experience in desktop software support in a network environment with Windows clients and Windows Servers. Bachelor's degree (B. A.) in Computer Science from four-year College or university preferred.

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