Customer Support Specialist - Automotive

Date PostedMarch 07, 2018
IndustryTV Jobs
Job StatusFull-time
SalaryNot Specified

Make your mark in Broadcasting and Digital Media. Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! Our success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. Whether you are an industry veteran or a just starting out, you can find it at Sinclair! We are advancing the world of Broadcasting and we want YOU to join our winning team!

Drive Auto, the automotive division of Sinclair Broadcast Group, is looking for experienced customer support specialists. Attention to detail, problem solving abilities, a broad understanding of marketing, excellent customer service skills, and a positive ‘can-do” attitude are keys to success in this role. The winning candidates will be an integral part of our client retention program. They should enjoy a fast paced, team environment and be ready to stay aligned with client’s needs in an accurate, creative and timely manner. If you take pride in putting the customer first, we’re interested in talking to you.

Specific Duties include:

  • Provide excellent customer service for new and existing dealer clients
  • Respond to all dealer and station concerns with a sense of urgency
  • Track, monitor and follow-up on inquiries or requests to ensure client satisfaction
  • Collaborate with the Auto POD and vendors accordingly
  • Proactively check in on clients to ensure satisfaction
  • Perform weekly platform audits for VIP clients
  • Ensure all dealer and station issues are documented daily in CRM
  • Track all platform issues in JIRA
  • Refer all unresolved dealer issues to Dealership Experience Manager
  • Additional responsibilities may be added as the needs of the business change and expand

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