Technical Support I

Date PostedNovember 09, 2018
IndustryTV Jobs
Job StatusFull-time
SalaryNot Specified

Sinclair Digital is looking for candidates to join the Sinclair Digital Technical Support Team as Technical Support Level I. The successful candidate will be part of high performing support team focused on supporting digital content publishers utilizing Sinclair Digital software products. He or she will be working closely with content publishers and business stakeholders to troubleshoot and resolve technical issues with Sinclair Digital web properties. This is a great entry-level position for those building their careers in Cloud technologies, SaaS, or front-end web development. The role provides exposure to a wide cross-section of the agile software development, scrum teams, and serves as a great opportunity for career development.

Required Experience

  • Above all, the successful candidate will be passionate about the customer experience and customer service.
  • This is a “customer-facing” role, and the ideal candidate will strive to deliver “WOW” moments, and exceptional customer service.
  • 2+ years experience in technical support or web hosting, supporting Customers and End Users via ticketing, chat, and phone.
  • The individual will be part of a high-performing Software Support team tasked with troubleshooting websites, mobile apps, and OTT apps.
  • Working knowledge and troubleshooting experience of CSS, HTML5, JavaScript, and how websites work.
  • Great team member with a tenacious desire to learn.
  • Ability to write logically for a public audience / knowledge base
  • This is a great entry-level position for those starting their careers as front-end developers, or those looking to advance their career into DevOps.

Ideal Experience

  • Exceptional Customer Service Skills and polish.
  • Positive outlook and a force for good!
  • Strong investigation and technical troubleshooting skills.
  • Experience with Google Analytics is a plus
  • Familiarity with how Agile software development practices work: including Sprints, Stories, QA, and Release workflows.
  • Ability to serve as the of Voice of the Customer and provide feedback and bugs documentation to internal scrum teams
  • Process improvement, Green Belt, or ITIL knowledge is a plus
  • Bachelor’s degree or a minimum of two years of experience in a Technical Customer Support role.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

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