Technical Support II

Date PostedDecember 12, 2017
IndustryTV Jobs
Job StatusFull-time
SalaryNot Specified

Make your mark in Broadcasting and Digital Media. Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! Our success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. Whether you are an industry veteran or a just starting out, you can find it at Sinclair! We are advancing the world of Broadcasting and we want YOU to join our winning team!

Sinclair Digital is looking for candidates to join the Sinclair Digital Technical Support Team as Technical Support Level II. The successful candidate will be part of high performing support team focused on supporting digital content publishers utilizing Sinclair Digital software products. He or she will report to the Sr. Manager of Support and will be responsible for working closely with content publishers and business stakeholders to troubleshoot and resolve technical issues with Sinclair Digital properties. This is a great entry-level developer position for those building their careers as front-end web developers. The role provides exposure to a wide cross-section of the agile software development teams, and serves a great opportunity for career development.

Ideal Experience

  • Above all, the successful candidate will be passionate about customer experience and customer service.
  • This is a “publisher-facing” role, and the ideal candidate will strive to deliver delighter moments, and exceptional customer service.
  • The individual will be part of a high-performing Software Support team tasked with troubleshooting websites, mobile apps, and OTT apps.
  • The candidate should possess 2 years work experience in a technical support or web hosting support role.
  • The successful Level II candidate will have intermediate expertise in at least two of the following areas: Networking, Live Streaming Video, Front End web support, QA Testing, Server Support, Ad-Operations, or iOS/Android.
  • This is a great entry-level position for those starting their careers as front-end developers, or those looking to advance their career into DevOps.

Required Experience

  • Exceptional Customer Service Skills: 2+ years experience supporting Customers and End Users via ticketing, chat, and phone
  • Strong investigation and technical troubleshooting skills
  • Intermediate knowledge and troubleshooting experience of CSS, HTML5, and JavaScript
  • Working experience or practical knowledge of Networking protocols and DNS.
  • Experience with Google Analytics is a plus
  • Comfortable at the command line
  • Working knowledge of agile software development practices including QA and Release and GIT workflows
  • Ability to write logically for a public audience / knowledge base
  • Ability to serve as the of Voice of the Customer and provide feedback and bugs documentation to internal scrum teams
  • Process improvement, Green Belt, or ITIL knowledge is a plus
  • Bachelor’s degree or a minimum of two years of experience in a Technical Customer Support role

Sinclair Broadcast Group is proud to be an equal opportunity employer and a drug free workplace.

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