Digital Client Service Specialist

KMBC TV, Kansas City, Missouri

Date PostedDecember 28, 2017
IndustryTV Jobs
Job StatusNot Specified
SalaryNot Specified
Description:
Digital Client Specialist
KMBC/KCWE, the Hearst owned ABC/CW affiliates in Kansas City, have an immediate opening for a Digital Client Specialist. As a Digital Client Specialist, you'll be responsible for working with KMBC & KCWE’s sales reps and their clients to ensure successful online and mobile advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives and understand the sense of urgency inherent in working with a sales organization.
Specifically, you'll work with the sales force on processing advertising contracts, obtaining creative materials, and coordinating the schedule and launch of advertising campaigns. We're looking for organized, detail-oriented team players with exceptional written and verbal skills, and the ability to prioritize and manage time effectively. A positive attitude and professional demeanor is essential along with the flexibility to work in a rapidly changing environment. This is a great opportunity in a growing organization for someone who is able to maintain a high level of accuracy and remain calm under pressure.
Responsibilities Include:
  • Day to day management of digital advertising sales including forecast management, CRM and campaign management and sales analysis.
  • Build, traffic, and schedule advertising creative.
  • Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion.
  • Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments.
  • Provide troubleshooting assistance for creative and operations-related issues for all campaigns.
  • Work directly with clients and sales team to provide detailed client service and execute integrated marketing plans.
  • Prepare proposals based on customer/sales requests. Other responsibilities as assigned.
Key Requirements:
  • Online advertising trafficking, sales coordinator/planner, or related experience.
  • Experience with web/creative/ad serving technologies (HTML, Flash, JavaScript, DFP, etc.).
  • Experience with Google Analytics, including reading, analyzing and generation of reports in conjunction with internal reporting.
  • Ability to thrive in a fast paced work environment, manage multiple projects and tight deadlines.
  • Strong focus on teamwork and self-starter.
  • Extreme attention to detail and desire to exceed client expectations.
  • BA/BS or equivalent work experience.
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